We must be advised within 24 hours of delivery if & why any goods are to be returned.

To receive a full credit, the goods must be returned within 72 hours in the same condition in which they were shipped.

Should you need to return a product, you must first:-

• Email us, or
• Call on (07) 5547-8214

to receive a Return Authorization Number (aka RMA Number).

You will be responsible for return shipping costs unless we shipped a product that was incorrect, or faulty on arrival.

Should a product be returned to us as faulty, but is found to be in working order, you will be charged for the cost of freight from you to us and the cost of return freight at our normal freight charges.

You may also be charged a service fee for the testing of the product.

We may charge a reasonable fee should you return any goods for credit or exchange which have been damaged whilst in your care. Generally credits/refunds are limited to the cost of the goods excluding freight charges.